Service disruption to the processing of online payments

Resolved
Resolved

Systems are now fully operational. We are closely monitoring payment transactions with our payment processor to confirm that service remains stable across all regions. If you notice any issues completing payments, please contact the INSTANDA Platform Support Team.

We apologise for any inconvenience caused.

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John Cabilit
Investigating

We are currently investigating an interruption affecting the processing of online payments. As a result, client sites are experiencing difficulties completing payment transactions.

Resolving this issue remains our highest priority, and our technical specialists are working closely with our payment processor to identify the root cause and restore full service as quickly as possible.

We will continue to share updates here as new information becomes available. In the meantime, if you have any specific questions or concerns, please contact the INSTANDA Platform Support Team, who will be happy to assist.

We sincerely apologise for the disruption this incident may cause.

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John Cabilit
Began at:

Affected components
  • Australia Region
    • Online Payments
  • EMEA Region
    • Online Payments
  • NA Region
    • Online Payments