Potential issue with processing payments

We have just been informed by our payment gateway provider that all their services are now back online. This will include all online customer payments, as well as any recurring payment schedules.

INSTANDA technical teams will be performing some verification work over the next few days in order to assess whether any further remedial action is required for specific clients. However, should any pressing issues or concerns arise, then please don't hesitate to contact the Platform Support Team.

We would like to offer our sincere gratitude for your patience and understanding throughout the duration of the incident.

The latest update we have received from our payment gateway provider is that their recovery efforts are still in progress but have unfortunately slowed significantly due to some unforeseen complications with the restore activities on their side. We have been advised that they are hoping to know more in terms of an expected timeline by 22:00 BST.

Once again, we offer our deepest apologies for the continued disruption this incident is causing. We will provide further updates as they become available.

We have been advised by our payment gateway provider that whilst recovery efforts are still very much underway, and making good progress, they are unfortunately taking longer than originally anticipated. As such, we are currently awaiting a revised ETA on the full restoration of service.

We sincerely apologize for the continued disruption this is causing. Further updates will follow as they become available.

The latest update we have from our payment gateway provider is that recovery activities are now well underway and their teams are actively working on restoring service. The current ETA for restoration of service is between 15:00 - 16:00 BST, as long as no further issues are discovered.

In the meantime, all one-off payments and new contracts are being kept offline until the fix is in place. We have been assured that any recurring payments will be retried or continue as required when systems are fully recovered.

We offer our sincere apologies for the ongoing disruption being caused and thank you for your continued patience whilst we work with our provider to resolve the issues.

Further to our last update, we have been in constant contact with our payment gateway provider who have advised that recovery efforts are still ongoing.

Please be assured that this is being treated as a priority 1 incident and that we are committed to resolving the matter as soon as possible.

Further updates to follow as recovery progresses.

Our technical teams have been made aware of an incident impacting one of our payment providers this morning. This could potentially cause problems for client sites in terms of being able to process payments.

We have been advised that the specific issue has been isolated and that recovery efforts are well underway. Further updates will follow here as we receive them but please do contact the INSTANDA Platform Support Team for any specific queries that you may have.

We offer our sincere apologies for any disruption this incident may cause and thank you for your patience whilst we work with our provider to resolve these issues.