Service disruption to the processing of online payments

The online payments service has been fully restored and we’re monitoring to ensure continued stability.

INSTANDA technical teams will be performing verification work in order to assess whether any remedial action is required for specific clients. However, should you have any pressing issues or concerns please don't hesitate to contact the Platform Support Team.

Thank you for your patience and understanding throughout the duration of the incident.

We are currently investigating an interruption affecting the processing of online payments. As a result, client sites are experiencing difficulties completing payment transactions.

Resolving this issue remains our highest priority and our technical specialists are working closely with our payment provider to identify the root cause and restore full service as quickly as possible.

We will continue to share updates here as new information becomes available. In the meantime, if you have any specific questions or concerns, please contact the INSTANDA Platform Support Team, who will be happy to assist.

We sincerely apologise for the disruption this incident may cause.