Issue impacting Auto Renewals

We've now resolved the incident. Thanks for your patience.

Our technical teams have identified the root cause and developed a fix, which will be deployed tonight.

Manual Renewal of policies isn't affected, and the clients can utilise this option for renewal of the policies.

Thank you for continued patience whilst the issue is resolved.

Thank you for your patience whilst our technical teams continue to work on resolving this issue.

Our teams have identified the root cause of the issue and have begun the necessary remedial action to restore functionality for the clients that may be affected by this.

Please accept our sincere apologies for the continued disruption this may be causing to you and your customers.

Our technical teams are currently investigating an issue that is affecting Auto Renewals functionality.

Manual Renewal of policies isn't affected.

We offer our apologies for any disruption this may cause you and your customers.  Please be assured that this is being investigated as a high priority.  

Thank you for your patience and understanding whilst our teams investigate this issue.